Shipping policy
Last updated: September 7, 2026
Where we ship
We ship by ground to addresses in Canada and the continental United States.
We do not ship to:
- Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories
- Yukon, Northwest Territories, or Nunavut
- PO boxes, APO, FPO, or DPO addresses
If an order is placed for one of these destinations, we will cancel it and refund it in full to the original payment method.
Shipping cost, duties, and taxes
Shipping is free on every order, with no minimum.
For orders shipped to the United States, the price you pay at checkout includes all duties, import fees, and taxes. There is nothing to pay on delivery. For orders shipped within Canada, applicable sales taxes are calculated at checkout.
Processing time
Orders placed before 3:00 PM Eastern Time on a business day ship the same day. Orders placed after 3:00 PM Eastern, or on a weekend or Canadian statutory holiday, ship on the next business day. Pre-order and backorder items ship as soon as they are available, and we will tell you the expected date.
If an item is out of stock after you order, we will contact you right away and refund the item in full to your original payment method.
Carriers and delivery estimates
We ship with FedEx, UPS, Canada Post, and USPS, and select the carrier for each order. Typical transit times after your order ships, in business days:
| Destination | Estimated transit |
|---|---|
| Greater Toronto Area, most of Ontario, and Greater Montréal | 1 to 2 business days |
| Rest of Canada | 1 to 5 business days |
| Continental United States | 3 to 7 business days |
These are estimates, not guarantees. Weather, carrier delays, peak season, and remote locations can add time, and we cannot promise delivery by a specific date. Orders with more than one item may arrive in separate shipments.
Tracking
You will receive an email with your tracking number when the shipping label is created. Tracking usually shows movement within one business day of pickup. If it has not updated for several days, contact us and we will check with the carrier.
Your address and payment details
Please check your shipping address before you place the order. Your billing address must match the address on file with your card issuer, and we verify shipping addresses on every order. If we cannot verify an order, we may contact you for confirmation or cancel and refund it.
Because orders are processed immediately for same-day shipping, the address cannot be changed after the order is placed. If a package is returned to us because the address was incorrect or incomplete, or because delivery was refused, it is handled as a return under our Return and Refund Policy, and the carrier's return charge is deducted from the refund.
Delivery confirmation, lost, and stolen packages
A delivery photo, signature, or delivery scan from the carrier is conclusive proof of delivery. We do not refund or replace packages that are reported lost or stolen after the carrier has confirmed delivery. If you are concerned about packages left at your door, have the carrier hold the parcel at a pickup location or deliver to a work address.
If tracking never shows a delivery scan and the carrier confirms the package was lost in transit, contact us at info@matup.ca. We will open a claim with the carrier and send you a replacement.
Damaged in transit
If your package arrives damaged, keep the packaging and report it with photos within 3 days of delivery through your account or at info@matup.ca. We will replace the damaged item or refund it at no cost to you.
Our right to cancel
Mat up! Inc. may cancel and fully refund any order it chooses not to fulfill, including orders that fail payment or address verification, orders to destinations we do not serve, and orders affected by a pricing or listing error.
Questions
Email info@matup.ca or call 236-380-4428.
Previous policy (in effect until September 7, 2026)
All orders placed with Mat Up! Inc. ("Mat Up") are subject to product availability. If an item is out of stock at the time your order is placed, Mat Up will promptly notify you and issue a full refund via your original payment method.
Once your order has been successfully placed, an estimated delivery date will be provided. Unless otherwise specified (for example, for pre-order items), orders received before 3:00 PM will be shipped the same day, and orders received after 3:00 PM will be shipped on the next standard business day following the order date. Please note that Mat Up does not process or ship orders on weekends or holidays.
Delivery times may vary based on factors such as carrier shipping practices, delivery location, the shipping method selected, and the specific items ordered. Orders may also be sent in multiple shipments when necessary. Mat Up cannot guarantee specific delivery dates.
A delivery photo or recipient signature provided by the shipping carrier will be considered conclusive proof of delivery. Once such proof is available, no refunds or replacements will be issued for claims of non-receipt. Mat Up takes care to ensure that every order is packaged and shipped safely.
Mat Up! reserves the right to cancel and refund any order it chooses not to fulfill.